Questions about your rights and our policies
Your account remains open and your balance stays intact. If there's no activity for 12 months, we may pause withdrawals and flag your account for reactivation. Contact support to restore full access. Your data is kept according to our retention policy.
Yes. Go to Account Settings > Legal & Security > Close Account. You'll see a form. Submit it, confirm via email, and your account closes. Your balance is returned to your registered payment method within 5 working days.
We keep your name, email, phone, identity document number, payment details, deposit and withdrawal history, game play records, and verification status. Request a full data export anytime in your Legal & Security menu to see exactly what we hold.
Open the transaction in your History, select 'Dispute' and describe the issue. Our support team investigates within 48 hours. We review payment gateway logs and your account activity. You'll get a detailed response via email.
Your rights depend on local law in your region. We comply with local data protection rules, payment regulations and consumer protection laws. Contact support if you believe a policy violates your local rights; we'll review and respond within 10 working days.
Go to Account > Wallet > Payment Methods. Add a new DANA, OVO, GoPay or QRIS account. Confirm the new method via a test deposit (₱1). Once verified, you can set it as your default for future withdrawals. Old methods can be removed anytime.
Access depends on local law where you play. You must be an adult and not on any exclusion list. We verify identity before first withdrawal. If you're flagged during verification, support will explain why and how to appeal.
